Service Policy

Refund, Upgradation, Support Policy

Our Refund Policy was last updated 02/12/2024

Thank you for purchasing from Vlux Tech LTD

The following terms are applicable for any installation/customization work that you purchased/requested with/from us

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vlux Tech
“Products” refers to the items offered for sale on our website under Projects
“Orders” means a request by You to purchase Installation/Services from Us.
“Service/Support/Customization” refers to the inhouse support ticket system [vluxit@gmail.com]
“Website” refers to Vlux Tech, accessible from www.Vlux Tech.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which individual is
accessing or using the Service, as applicable
“Codecanyon” means the international market place where we sale our products/application/software.

Your order Cancellation Rights/ Refund Policy

Once the project starts and the amount is paid upon agreement then the amount is non-refundable. But as We are selling service and service can not start immediately, You can ask for a refund within 12 hours of payment.

When the installation/customisation process is ongoing and meantime a new version of software is released on codecanyon then We are not bound to move the installation/customisation to the latest version.

Automatic software upgradation from Codecanyon after customisation is not applicable and We are not responsible if your system gets broken after applying updates by yourself. You need to deal separately if You want to upgrade your system by Us.

Support Policy:

There will be no support after the installation/customization process is done. But Before releasing the applications or within the customisation process You will get 2 revisions option, there will be no revision acceptable after it is released or handover the codebase to You.

When You are placing an order for any of our Installation/Customisation, You indicate that you have read these policies properly. This also proves that You agree with and fully accept the terms of these policies. We ask you not to place an order with Us if You do not agree with the terms and conditions and policies.