Terms of service

Who these terms cover

These terms apply to this website and to project work carried out by VluxTech.

What we offer

VluxTech designs and builds custom websites, custom web applications, and business automation. Every project starts with a free consultation and a written plan and quote. Nothing is built or charged for before you've agreed to that plan in writing.

Payment

The price for a project, and the schedule it is paid on, are set out in your written quote before any work starts. We agree both with you rather than imposing a fixed structure, so the schedule can be a single payment on completion, a deposit and a balance, or staged payments across the build, whichever suits how you run your business.

We accept bank transfer, QRIS, and other common payment methods; tell us what is easiest for you and we will work with it. Nothing is charged that is not on the quote you agreed to.

Ownership

Once a project is complete and paid for in full, ownership of the website, application, or automation we built for you transfers to you.

Where we continue to look after a project afterwards, we hold administrator access only to keep it running, secure and available. That is a maintenance role, not a claim on what we built for you. It remains yours, and you can ask us to hand over or remove our access at any time.

Anything built on third-party software, including the platforms it is hosted on and any open-source or licensed components used along the way, stays under its own licence terms, which we will tell you about in your written plan.

No guaranteed outcomes

We don't guarantee search rankings, revenue increases, or specific automation results, because those depend on factors outside our control. What we do commit to is building what we agreed to build, to a working standard, on the timeline in your written plan.

Using this website

The contact form is for genuine enquiries. Please don't use it to submit spam, automated requests, or unlawful content.

Limitation of liability

We build carefully and test what we deliver, but no website or automated system can be guaranteed to run without interruption or error. To the fullest extent permitted by law, our total liability for any claim connected to a project is limited to the amount you have actually paid us for that project.

We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost or corrupted data, or business interruption, even where we were told such loss was possible.

Projects depend on services we do not control, such as hosting providers, messaging and calendar platforms, payment providers, and AI or automation services. We are not liable for their outages, changes, price rises, or withdrawal of features, though we will always help you work around them.

You remain responsible for the content, data, and account access you give us, and for making sure you have the right to use anything you supply.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Governing law

These terms, and any dispute arising from them, are governed by the laws of the Republic of Indonesia, and the courts of Indonesia have jurisdiction. If we work with you outside Indonesia, we are happy to discuss this before you sign anything.

These terms are published in English and Bahasa Indonesia. If the two versions differ, the English version applies.

Changes

If we change these terms, we'll update the date at the top of this page. Changes don't apply retroactively to a project already underway under a signed plan.

Contact

Questions about these terms: support@vluxtech.com